Feedback and Complaints

Feedback and Complaints

At AxIOM Neuromonitoring, we are committed to delivering the highest standards of care and professionalism. We welcome all forms of feedback both positive and negative as an opportunity to improve our services.

How to Provide Feedback or Make a Complaint

You can share your feedback or raise a complaint in the following ways:

We also review anonymous complaints where enough information is provided.

What You Can Expect

  • We will acknowledge your complaint within 2 working days.
  • A thorough investigation will be carried out by the appropriate senior lead.
  • You will receive a full written response within 15 working days. If more time is required, we will keep you updated.

Our Principles

  • Every complaint is taken seriously and treated with respect and confidentiality.
  • Your care or service will never be affected by raising a concern.
  • Where appropriate, we will provide an explanation, apology, and details of any actions taken to prevent similar issues in future.